1. Purpose
These General Terms and Conditions of Sale (GTC) reserve the rights and obligations between Le Baume Matifiant , hereinafter referred to as "the Seller", and any person making a purchase on the website www.lebaumematifiant.fr , hereinafter referred to as "the Client".
Any order placed on the site implies full and complete acceptance of these GTC.
2. Products
Le Baume Matifiant offers for sale a matifying cosmetic balm for shaved scalps, with or without tricopigmentation.
The essential characteristics of the product (composition, price, capacity, usage tips) are indicated on the product sheet.
The photographs are illustrative but faithfully represent the product sold.
3. Price
Prices are indicated in euros (€) , all taxes included (TTC) .
Delivery costs are added when the order is finalized and clearly displayed before payment.
The Seller reserves the right to modify its prices at any time, but the product will be billed on the basis of the price in force at the time of order confirmation.
4. Order
The ordering process involves several steps:
- The Client selects the product.
- They validate their basket.
- They fill in their personal information and address.
- They choose their delivery method.
- They proceed to payment.
Order confirmation constitutes a sales contract.
5. Payment
Payments are secured via the solutions available on Shopify:
- Credit card (Visa, Mastercard, Amex, etc.)
- Apple Pay
- Google Pay
- Other Shopify compatible methods
The debit is made immediately after payment validation.
6. Delivery
Le Baume Matifiant ships its products to mainland France and, depending on the available options, to other destinations.
Estimated delivery times:
- Colissimo without signature: 2 to 4 working days
- Delays may vary depending on the period or carrier constraints.
Fees:
Delivery fees are displayed during the order process.
The Seller cannot be held responsible for delays attributable to the carrier.
7. Right of Withdrawal (Right of return)
In accordance with the law, the Client has a period of 14 days after receipt of the product to exercise their right of withdrawal.
For hygiene reasons , the product can only be returned if it has never been opened or used , and if the protective seal is intact.
Returns must be made to the address communicated by customer service.
Return costs are the responsibility of the Client.
After receipt and verification of the product, reimbursement will be made within a maximum of 14 days.
8. Warranty
Le Baume Matifiant benefits from legal guarantees:
- Legal guarantee of conformity (articles L217-3 to L217-17 of the Consumer Code)
- Guarantee against hidden defects (articles 1641 to 1649 of the Civil Code)
Any anomaly found must be reported to customer service:
contact@lebaumematifiant.fr
9. Liability
The Seller cannot be held responsible for damages resulting from:
- improper use of the product,
- an allergy unknown to the Client,
- non-compliance with usage recommendations.
The Client is advised to check the composition before use.
10. Personal Data
The information collected during the order is necessary for its processing.
It is managed in accordance with the Privacy Policy available on the site.
11. Intellectual Property
The entire site, logo, visuals, and textual content are the exclusive property of the Seller.
Any unauthorized reproduction or exploitation is prohibited.
12. Dispute Resolution
In the event of a dispute, an amicable solution will be sought.
If no agreement is found, the Client may contact:
- the European online dispute resolution (ODR) platform,
- or the competent courts of the Client's place of residence.
13. Contact
For any questions or requests:
contact@lebaumematifiant.fr